Patrick Immigration Agency faced significant operational challenges when managing their growing portfolio of client cases. Their team struggled with manual paperwork, case information scattered across multiple systems, and inefficient communication channels that led to missed deadlines and client frustration. Agents found it difficult to track case progress efficiently, clients had limited visibility into their application status, and administrative overhead consumed valuable time that should have been dedicated to client service. The complexity of managing immigration cases across multiple clients, varying visa types, and strict regulatory requirements created bottlenecks that slowed down Patrick's operations and impacted client satisfaction.